Useful information

At the moment, the first arrival point for most citizens of Ukraine is Poland. If you wish to come to Lithuania from there, Lithuanian volunteers can offer transportation services. Fill in the form here or call +370 677 22222 to organise a lift to Lithuania for yourself and your loved ones.

Citizens of Ukraine may arrive in Lithuania on their own if they have the opportunity.

If Ukrainian nationals and their family members arrive in Lithuania from Poland as persons in need of humanitarian assistance, they should register at one of the Registration Centres in Lithuania. Ukrainian refugees and their family members who do not have a valid travel document will be issued a foreigner’s registration certificate until their legal situation is resolved. Those who do not have a place of residence will be taken to temporary accommodation.

At this stage, crossing the Ukraine-Poland border is possible under any circumstances, even without a valid visa. Moreover, Ukrainian refugees are not required to submit travel documents, health insurance and other documents required to enter Lithuania. Citizens of Ukraine holding a biometric passport may come to Lithuania and stay for up to 90 days without a visa. No action will be taken by the Migration Department if citizens of Ukraine find themselves in Lithuania after the deadline to extend their living permit or visa. Even those who have received a resolution to leave Lithuania can stay and wait for further information from the Migration Department.

MIGRATION HOTLINE +370 5 271 7112 (I-IV 7.30-16.30, V 7.30-15.15)

ACCOMMODATION HOTLINE +370 677 22222 (24 hours a day),  

HUMANITARIAN AID LINE +370 684 98 688 (24/7), https://redcross.ltwww.caritas.lt

EMBASSY OF UKRAINE IN THE REPUBLIC OF LITHUANIA: Teatro str. 4, Vilnius, +370 5 212 1536, +370 5 233 07 82 (Consular Section of the Embassy), +370 655 501 94 (hotline), e-mail [email protected]

EMERGENCY HELP. In case of need of urgent assistance of the fire brigade, police or emergency medical service, please call 112.


Information to Ukrainian citizens is provided by calling the hotline at +370 5 271 7112 (I-IV 7.30-16.30, V 7.30-15.15).

Click here for more information.

To meet the minimum needs and livelihood in Lithuania for the Ukrainian people who have escaped the war, municipalities can already provide social support, such as a one-time, targeted, periodic, conditional benefits, as necessary for Ukrainians in difficult situations. After receiving a temporary protection status, Ukrainians shall be entitled to monetary social support.

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1. The following health care / treatment services shall be provided to war refugees from Ukraine:

  • preventive screening and vaccination of minors;
  • emergency medical care, pregnancy care, post-natal care and other necessary personal health care services to be provided to persons who are not covered by compulsory health insurance;
  • medical rehabilitation services for refugees injured during military operations in Ukraine;
  • timely transportation of aliens to medical, physical medicine and rehabilitation institutions.

Such services are paid for by the State Health Insurance Fund under the Ministry of Health of the Republic of Lithuania. Information on health care services [leaflet].

2. Lithuania has also made it possible for refugees who have left the war-torn country and have settled in Lithuania to be vaccinated against COVID-19. To register for vaccination against the COVID-19 disease please call the short number 1808 (if calling from a non-Lithuanian number, please dial +370 66 01 1808). Hotline operators are currently able to communicate in English and Russian, and opportunities are being sought through Ukrainian-speaking operators. In Lithuania, there are four vaccines to choose from for primary vaccination against COVID-19: Comirnaty, Spikevax, Vaxzevria and Nuvaxovid. A booster dose of Comirnaty or Spikevax is available, and individuals who have been vaccinated with Janssen may also receive a booster dose of the same vaccine. More information about vaccines and the vaccination process in Lithuanian, English, Russian and Polish can be found at

3. The community of dentists and oral care professionals also supports Ukraine in the fight against the aggressor Russia, and shall help the Ukrainian population affected by the war, who has come to Lithuania, with free necessary dental care. Such assistance shall be provided by dental institutions in various Lithuanian cities for both children and adult war refugees. A list of service providers can be found here.

4. The association Diabeto IQ provides free diabetic care supplies (insulin, needles, glucose test strips and glucose monitors) for Ukrainian people with type 1 (juvenile) diabetes. Supplies are available throughout Lithuania. To learn more please click here.

5. Free health insurance for minors, tel.: 1828.

  • Free emotional assistance for victims of war in Ukraine is provided by dialling 1809 or +37066465792.
  • To receive a free remote consultation with a psychologist, you can register at
  • If you need urgent assistance of the fire brigade, police or emergency medical service, please call 112.
  • The emergency centre is open 24/7, the call takers speak Lithuanian, Polish, Russian and English.
  • If you cannot speak, in case of emergency you can send an SMS to 112. This service is only available when texting from Lithuanian phone numbers; it is recommended to write in Lithuanian, Russian or English.

The page is designed to help Ukrainian refugees integrate into the Lithuanian society by working on their favourite jobs and earning a living in Lithuania

Information on social benefits, pensions, payment of contributions and employment for persons arriving from Ukraine can be found here

Lithuanian lawyers and legal assistants providing pro bono (free) legal advice can help resolve legal issues that may arise for refugees during the war in Ukraine. The list of lawyers providing pro bono services can be found here. You can choose the required lawyer from the list of Lithuanian lawyers and legal assistants (contact personally; the list is constantly being updated). Lithuanian lawyers shall provide free consultations to the Ukrainians throughout the year 2022.

Systematised information related to help for Ukrainians arriving in Lithuania, including information about general assistance, cultural services, employment opportunities for Ukrainian people in the sector of arts and culture, along with the necessary contact information can be found on the website of the Ministry of Culture of the Republic of Lithuania.

Lithuania welcomes all Ukrainians fleeing the war. The three major Lithuanian cities – Vilnius, Kaunas and Klaipėda – have dedicated pages with the most up-to-date information on relocation, accommodation and living practicalities, relevant to Ukrainians arriving to Lithuania.

Last updated: 30-05-2022